Refund policy
1. Return Policy:
We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we offer a return policy under the following conditions:
- Eligibility for Return: Items can be returned within 30 days from the date of purchase. To be eligible for a return, the item must be in its original condition, unwashed, and unworn, with all tags attached.
- Return Process: To initiate a return, please contact our customer service team. Provide your order number and reason for return. Our team will guide you through the process.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item.
- Refund Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the credit to appear on your statement.
2. Refund Policy:
- Refunds: We offer refunds for items that meet our return criteria. If you received a defective or incorrect item, we will cover the cost of return shipping and issue a full refund or replacement.
- Non-Refundable Items: Certain items are non-refundable, including but not limited to: custom or personalized items, clearance items, and gift cards.
- Exchange Policy: We currently do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
3. Contact Information:
If you have any questions about our return and refund policy or need assistance, please contact us at:
- Instagram: De Football Store